Your purchases are dispatched with international couriers with tracking number and signature upon delivery. Our experts professionally pack all the products by hand with high resistance shipping materials, specific for glass.
Shipping boxes are adequately large to store your items, which are protected by bubble wrap and expansion foam, in order to guarantee the object integrity. We use custom made wooden crates for large or heavy objects.
Your package will be shipped at our risk until it reaches your door. Every damage or loss during transportation is at our charge.
In addition to the shipping time, each product has estimated availability times, listed on the item description page as follows:
- READY FOR SHIPPING: the item is ready in the warehouse, and will be handed over to the courier within 24 hours from ordering (48 hours on weekends). It is a product that has already been manufactured in Murano, and we have ready in warehouse.
- SHIPPING WITHIN 4 WEEKS: the item needs to be produced especially for you by our master glassmaker in Murano. Up to 4 weeks may pass, in which your purchase will be created.
TAXES AND CUSTOMS DUTY
All shipping within the EU is exempt from taxes and/or customs duty. All other countries are subject to duties which vary according to country and type of item imported. We suggest the Buyer contact the local customs office to know the exact amount. In no case will the cost of possible applicable duties be considered or included in the order. These costs are always to be paid by the Buyer and will be excluded from any amount due to the Supplier.